Frequently Asked Questions
Everything you need to know about bringing a Krystle Cole original into your home.
How are the original paintings shipped?
All original artworks are professionally packed using high-quality protective materials and shipped via insured couriers. You will receive a tracking number as soon as your order is dispatched.
Do the artworks come framed?
Unless otherwise specified in the product description, paintings are sold unframed. Many pieces are created on gallery-wrapped canvas with finished edges, allowing them to be hung immediately without a frame.
What is your return policy?
We want you to love your new art. If you are not completely satisfied, you may return the artwork within 14 days of receipt for a full refund, provided it is returned in its original condition and packaging.
Do you offer international shipping?
Yes, we ship Krystle Cole's fine art to collectors worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the buyer.
Are the colors on my screen accurate to the physical painting?
While we strive to represent the colors as accurately as possible through high-resolution photography, please be aware that different monitor settings and screen calibrations can cause slight variations in color.
How should I care for my new painting?
To preserve the longevity of your artwork, avoid hanging it in direct sunlight or in areas with high humidity. To clean, simply dust the surface lightly with a dry, soft microfiber cloth.